Refund and Returns Policy

Overview

At Tilted Co., we want you to love what you ordered. If something’s not right, we’re here to help. Since our products are wearable accessories, returns and exchanges are only accepted under the conditions below.

Returns

We accept returns within 7 days of the delivery date.

To be eligible, your item must be:

Unused and unworn
In its original condition
Complete with all original packaging and tags
Free from stains, odors, damage, or alterations

Please include your order number or proof of purchase with any return request. Returns sent in without prior approval may not be accepted.

Non-Returnable Items

We’re not able to accept returns on:

Clearance or sale items, unless defective

Items that have been worn or washed

Products missing their original packaging or tags

Products damaged from misuse

Gift cards (if offered)

Damaged or Incorrect Orders

If you receive:

The wrong item
A defective product
Something damaged in shipping

Get in touch within 48 hours of delivery. To help us sort it out quickly, please include:

Your order number
Clear photos of the product
Photos of the packaging, if relevant

Once approved, we’ll arrange a replacement or refund at no extra cost to you.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether it’s approved. Approved refunds go back to your original payment method wherever possible. Please allow 5–10 business days for it to reflect, depending on your bank or payment provider. Shipping charges aren’t refundable unless the return is due to an error on our end.

Late or Missing Refunds

Haven’t seen your refund yet?

Still nothing? Contact us and we’ll help sort it out.

Double-check your bank account.

Reach out to your bank or payment provider — processing times can vary.

Still nothing? Contact us and we’ll help sort it out.

Exchanges

We only offer exchanges for items that are:

Defective
Damaged
Incorrectly shipped

Sale Items

Items bought during a promotion, discount, or clearance sale aren’t eligible for refunds unless they arrive damaged or incorrect.

Return Shipping

If your return is approved for reasons other than our error, return shipping costs are on you. If it’s due to a defective, damaged, or incorrect item, Tilted Co. covers return shipping where applicable. We’d recommend using a trackable courier when sending a return back, since we can’t guarantee we’ll receive untracked package

Order Cancellations

Orders can only be cancelled before they’ve been processed or shipped. Once an order is dispatched, it can no longer be cancelled.

Need Help?

Questions about returns, refunds, or exchanges? Reach out on WhatsApp (+92 304 7831300) or through the Contact page on https://staytilted.pk. We’ll get back to you as quickly as we can and make it right.